Effective Date: 05/04/2025

At Riad Zeitoun Palace, we are committed to protecting the privacy and security of our guests and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a reservation, or contact us through any of our digital channels.

1. Information We Collect
We collect personal information when you:

- Make a reservation
- Fill out a contact form
- Subscribe to newsletters or updates
- Engage with us through email or social media
- Visit our website (automatically collected data)

Types of Data We Collect: Personal Information: Full name, email address, phone number, nationality, address, reservation details, special requests

Transaction Data: Payment method (processed securely via third-party gateways), booking history

Technical Data: IP address, browser type, operating system, referring URLs, pages visited (via cookies and analytics tools)

Communication Data: Any messages or inquiries you send to us via forms or email

2. How We Use Your Information
Your information is used solely for purposes including:

- Processing and managing your booking/reservation
- Responding to inquiries and providing customer service
- Sending booking confirmations or important updates
- Improving our website and guest experience
- Sending optional newsletters or promotional content (only with your consent)
- Ensuring compliance with legal and regulatory requirements

3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with trusted third parties where necessary, including:

Payment processors (e.g., Stripe, PayPal)

Booking or channel management platforms (if used)

Service providers (e.g., housekeeping, airport transfers)

Legal authorities when required by law or in the event of fraud prevention

All third parties are obligated to handle your data securely and in accordance with applicable data protection laws.

4. Cookies & Analytics
We use cookies and third-party analytics tools (such as Google Analytics) to:

Enhance website functionality and performance

Track anonymous usage data for statistical insights

Remember your preferences

You can manage or disable cookies through your browser settings at any time.

5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information. All data transmitted through our website is encrypted using SSL (Secure Socket Layer) protocols.

Webflow, our hosting provider, also implements robust security measures. You can learn more here.

6. Your Rights
Depending on your country of residence, you may have the right to:

Access or correct your personal data

Request deletion of your data

Withdraw consent for marketing communications

Object to or limit certain data processing activities

To exercise your rights, please contact us directly at [Insert Contact Email].

7. Data Retention
We retain your personal information only for as long as necessary to:

Fulfill your reservations and requested services

Meet legal, accounting, or regulatory requirements

8. External Links
Our website may include links to external websites (e.g., blog articles, partner brands). We are not responsible for the content or privacy practices of these third-party sites.

9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date." Continued use of our website indicates your acceptance of these changes.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Riad Zeitoun Palace
N120 Derb Sidi Moussa, Riad Zeitoun Jdid 40040 Marrakech
unique.riads@gmail.com
+212 8 09 89 39 97